Recommended

Jetpac eSIM Review

4.8 ★★★★½ (3,070 reviews)
Trustpilot 4.8 (2,919) App Store 4.2 (151)

Jetpac is an eSIM provider founded in 2022, headquartered in Singapore. They offer plans for 200+ countries starting from $1.00.

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Updated March 2026
Countries 200+
Plans from $1.00
Data Type Capped
Commission 10%
Cookie 30 days
Founded 2022
HQ Singapore

Our Verdict

Best for: budget-conscious travelers

Jetpac is a top-rated eSIM provider offering capped data plans starting from $1.00. Plans from just $1. The main drawback: Newer brand (2022).

Ultra-cheap plans from $1Free airport lounge accessBuilt-in VPN

Jetpac vs Market Average

Ranked #1 of 9 providers by overall rating

Starting Price $1.00 Market avg: $3.82
Countries 200+ Market avg: 190
Rating 4.8/5 Market avg: 4.4/5
Review Volume 3,070 Market avg: 27,035

Pros

  • Plans from just $1
  • Free lounge on delays
  • Excellent customer support

Cons

  • Newer brand (2022)
  • Smaller review base

Positive Reviews

★★★★★
Perfect support team!

Second time using their service abroad and at this time I even needed to contact their support and it went so smooth, they helped me at the same minute! Joevy was so helpful and polite! I'd recommend this service for everyone!

— Nico Santos
★★★★★
Great Customer Service

I've used Jetpac eSIMs on many trips before, without issue. On my most recent trip I had issues connecting and getting data access, and their Global Support Team tried various methods to fix the problem until finally landing on one that worked.

— Jennifer Raven
★★★★★
Great customer service and reliable eSIM

Jetpac is the eSIM I go to whenever I travel. The data roaming is reliable and speed is good. The customer service is good and prompt.

— K Ho
★★★★★
Great customer service

Great customer service. Help solve my problems quickly

— nontawat varnnaphoom
★★★★★
Clear communication

Clear communication and streamlined issue resolution.

— Andrew Hudson

Negative Reviews

★☆☆☆☆
Don't trust Jetpac eSim

Missing referral coupons, ineffective delayed flight lounge voucher, poor WhatsApp support responsiveness, and disappearance of promised benefits from the app.

— Rachel Jones
★☆☆☆☆
It doesn't work properly in Mexico

It doesn't work properly in Mexico. I bought a promotional eSIM for my wife, but it never worked in Tulum, Mexico, and this was extremely frustrating for us.

— Jason, O.
★☆☆☆☆
No more Jetpac

Europe esim simply didn't work. Wasted hours on helpline and then you're expected to wade through many settings on your phone.

— Coogeewaves
★☆☆☆☆
Don't buy

Both India and USA eSIMs failed despite signal. No internet connection existed. Customer support unhelpful. Switched to Airalo successfully.

— Hasan al Kaium
★☆☆☆☆
Jetpac not working in Taiwan. Poor customer service.

Taiwan service failed after two-day struggle. Customer support unresponsive for hours. Incomplete refund issued. Switched to Saily.

— Duncan Rice

Positive Reviews

★★★★☆
Excellent Service Sets Jetpac Apart

Great responsiveness from Dan, Nicole. Their service team's support is excellent which is quite rare.

— o2mpx
★★★★★
Great Travel Option

Their WhatsApp help service was amazing. Each time I reached out, they responded very quickly.

— Je$$1caa
★★★★★
Great service

The app and the service provided are outstanding! Easy to install the eSIM in the phone.

— XergioGzz
★★★★★
Fabulous

The esim worked great. Free lounge access for a flight delay made the delay much more pleasant.

— mochas mom 513
★★★★★
My Phone Carrier

The customer service is excellent which is why I gave 5 stars.

— 3times2

Negative Reviews

★★☆☆☆
Repeatedly Dropped Service

Repeatedly I'd have 5G and almost full bars yet couldn't connect to the internet or receive texts.

— andosguy

In-Depth Review

A $1 eSIM plan. Free airport lounge access when your flight is delayed. A built-in VPN. On paper, Jetpac reads like someone threw every possible feature at a wall to see what sticks. In practice, after using it on flights through Singapore, Bangkok, and Bali, I found that most of it actually works, and some of it works really well. Jetpac launched in 2022 and has been growing fast, quietly building a 4.8-star rating that's the highest among the providers we track.

The $1 Plans

They're real. You can genuinely buy 1 GB of data for $1 in many popular destinations. I got a Singapore plan for $1 and it worked perfectly for a two-day layover: Maps, messaging, browsing, all fine on 1 GB. The catch isn't hidden fees or throttling; it's just that 1 GB doesn't go far if you're using data heavily. But for short layovers, quick border crossings, or as a backup connection, having a $1 option is brilliant. Nobody else offers this. Larger plans scale up in price normally. A 5 GB Thailand plan runs around $6, and a 10 GB plan about $11, which is competitive with Airalo and Nomad. The $1 entry point is the hook, but the rest of the pricing holds up on its own.

Airport Lounge Access

This is the weirdest and most compelling feature. If your flight is delayed by 60+ minutes, Jetpac gives you free access to an airport lounge through their partnership with a lounge network. I couldn't test this personally because my flights ran on time (for once), but I confirmed the feature exists. The app has a dedicated "Lounge" tab that detects flight delays using your flight number. Other users report it working at airports across Asia and Europe. Even if you never use it, having the option transforms Jetpac from a simple eSIM provider into something closer to a travel utility app. It's a smart differentiator that costs Jetpac relatively little but creates significant goodwill.

App & VPN

The Jetpac app is well-designed: clean, modern, and snappy. Purchasing and installing an eSIM takes about three minutes from start to finish. The built-in VPN is toggled on with a single tap and worked without issues across all three countries I tested. Speed impact was minimal, around 5-10% reduction, which is better than most standalone VPN apps manage. Unlike YeSIM's VPN, Jetpac doesn't push the VPN feature aggressively. It's there if you want it, invisible if you don't. Data usage tracking is clear and updates in near-real-time. The overall app experience is on par with Airalo's, which is saying something for a company that's been around less than half the time.

Network Performance

Singapore was excellent, connected to StarHub with consistent 40+ Mbps 4G speeds. Bangkok via DTAC (now merged with True) was solid in the city center but dipped in the suburbs. Bali was the weakest of the three, with speeds hovering around 8-15 Mbps in Ubud and Seminyak. Not terrible, but noticeably slower than what I'd gotten from Airalo on a previous Bali trip using Telkomsel's network. Coverage spans 200+ countries, and from checking user reports, performance in Europe and Japan is consistently strong. Southeast Asia is more variable, as it tends to be across all providers.

The Youth Factor

Jetpac launched in 2022, making it one of the youngest providers we review. The review base is still under 3,000, compared to tens of thousands for established names like Airalo and Holafly. That limited track record is worth considering. A 4.8-star rating from 3,000 users is encouraging but doesn't carry the same statistical weight as a 4.6-star rating from 80,000 users. The company is based in Singapore, which is a strong hub for travel tech startups, and their funding and growth trajectory suggest they're here to stay. But if you value proven reliability over flashy features, you might prefer waiting another year to see how they handle growing pains.

Who Should Try Jetpac

Frequent flyers who appreciate the lounge access perk. Budget travelers who want a $1 backup eSIM for every layover. Privacy-minded users who'll use the VPN. Anyone who's bored with the standard eSIM experience and wants something that feels more like a travel companion than a utility bill. Jetpac is the most fun eSIM provider I've tested. It genuinely made me look forward to trying features, which isn't something I ever expected to say about a data service. Whether the substance matches the style long-term remains to be seen, but right now, Jetpac is the most interesting thing happening in this space.

Frequently Asked Questions

Is Jetpac worth it?

With an average rating of 4.8/5 from 3,070 verified reviews across Trustpilot, App Store, and Google Play, Jetpac is highly recommended for budget-conscious travelers. Plans start from $1.00.

How much does Jetpac eSIM cost?

Jetpac eSIM plans start from $1.00 with capped data. Plans come in various data caps to suit different usage needs.

How many countries does Jetpac cover?

Jetpac covers 200+ countries and destinations worldwide. This is one of the widest coverages in the eSIM market.

Does Jetpac offer unlimited data?

No, Jetpac offers capped data plans starting from $1.00. If you need unlimited data, consider providers like Holafly or YeSIM.

Is Jetpac reliable?

Jetpac has been operating since 2022 and is headquartered in Singapore. User ratings: Trustpilot 4.8/5, App Store 4.2/5.

How does Jetpac compare to other eSIM providers?

Jetpac ranks #1 out of 9 providers by rating. Their starting price of $1.00 is below the market average of $3.82. They cover 200+ countries (market avg: 190).

Kevin Laporte

Reviewed by

Kevin Laporte

eSIM researcher and travel tech writer. Helping travelers find the best connectivity options worldwide.

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